FAQ

HOW CAN I PLACE AN ORDER?

simply add goods to your shopping basket and continue to checkout where you will be asked to enter your credit card details through paypal. if you have a paypal account, you can as well login with your details. once you have placed your order, an email will be sent to you confirming the details of your order.   

CAN I CANCEL OR RETURN MY ORDER?

if you want to cancel/ change or return your order please send an e-mail to info@der-liebling.com . the dispatch process can be very quick and once the order has been dispatched, it is no longer possible to cancel the order. however, you can return your order within 2 days after receiving. the product should be in its original packaging, complete and at the return shipment has to be made at your own cost. it is recommended to use a registered delivery service, der-liebling is not responsible for any lost packages during the return process. a refund will be made when goods are received in good condiition and complete. it can take some time before the refunded amount appears on your credit card. an exchange of products can be made as well under above listed conditions. no refund will be made for products that are returned incomplete, damaged, used or notified more than 2 days later.

WHERE DO YOU DELIVER?

der-liebling products are delivered worldwide. yurtiçi kargo has been nominated for shipments within turkey. all other international shipments are being done by the postal service. for each mode of shipment a tracking number will be sent to you.

*if you wish to receive your package through a courier (dhl, ups,fedex, etc.) or express postal service please send an e-mail to info@der-liebling.com

HOW MUCH IS THE SHIPPING COST?

the shipping costs are based on the weight of the package. see below for the full list;

turkey:

standard shipment 0.0kg-0.5kg 2,5eur

small shipment 0.5kg-1kg 5eur

large shipment 1kg-5kg 10eur

europe:

standard shipment 0.0kg-0.5kg 10eur

small shipment 0.5kg-1kg 15eur

large shipment 1kg-5kg 20eur

rest of world:

standard shipment 0.0kg-0.5kg 10eur

small shipment 0.5kg-1kg 15eur

large shipment 1kg-5kg 20eur

 

* different prices might apply if you choose express delivery or shipment through a courier. please send an e-mail to info@der-liebling.com for more info.

WHEN CAN I RECEIVE MY ORDER?

if the product is in stock, it will be dispatched within 2 working days. deliveries by yurtiçi kargo are made witihn 2 to 3 working days. international deliveries by the postal service (unless agreed otherwise) can vary between 1 to 2 weeks. you can always ask for an update by sending a mail to info@der-liebling.com

if the product is no longer in stock, it has to be custom made for your order. please allow 5 to 10 working days as all items are crafted by hand. when the order is finished, an update e-mail will be sent to you.

WHAT PAYMENT METHODS ARE ACCEPTED?

currently der-liebling checkout system operates only with paypal. if you do not have a paypal account, you can always sign in as a guest customer and give your credit card details. it is a secured system and your information will not be shared, nor saved.

if you wish to make a bank transfer, please send an e-mail to  with the list of your ordered items.

CARE INSTRUCTIONS:

• do not wear when exercising or performing sports activities

• remove when swimming or showering

• do not spray perfumes directly on to jewellery as this may cause damage or discolouring

• to clean wipe with a soft cloth

• do not use cleaning liquids

• keep away from direct sunlight and heat

• keep in a cool dry place

• store in a cloth pocket for extra protection from scratching

• keep away from water, hand/body creams, hot surfaces, adhesives, acetones and other chemicals.


 


 




info@der-liebling.com